Frequently Asked Questions
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How do I create my first lock?
Open the app and tap the "+" button on your dashboard. Choose your lock type, set your card configuration (number of green, red, and yellow cards), select your pick frequency, and optionally assign a keyholder. Your lock will activate immediately after creation.
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What are card picks and how do they work?
Card picks are the core mechanic of CardLocked. At intervals you set (hourly, daily, etc.), you can pick a random card from your deck. Finding all green cards unlocks the lock. Red cards are simply removed when picked, yellow cards randomly add or remove 1-3 cards, and special cards like sticky (stays in deck), freeze (pauses picking), double-up (doubles all non-green cards), and reset (restarts the deck) add variety and challenge.
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How does the keyholder system work?
Keyholders are trusted users who can manage your lock. When you create a lock with a keyholder, they must accept the request. Once accepted, they can view your lock status, add or remove cards, and approve unlock requests. This adds accountability and support to your challenge.
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What are minigames and how do they work?
Minigames are optional chaos-inducing features you can enable when creating a lock. When you pick a card, you might trigger a minigame like dice rolls, wheel spins, or chance games. Win to remove cards from your deck, or lose and have more cards added. They add an extra layer of unpredictability and excitement to your lock experience.
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Can I connect physical devices to CardLocked?
Yes! CardLocked supports QIUI devices through Bluetooth integration. In the app settings, enable Bluetooth and follow the pairing instructions. Once connected, you can control your physical device directly from the app with encrypted commands.
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What is an emergency unlock?
Emergency unlock is a safety feature that allows you to unlock immediately in case of genuine emergencies. You can use either an in-app purchase or a pre-set emergency password. This feature ensures you're never truly stuck while maintaining the challenge aspect.
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How do I report a bug or suggest a feature?
Use the in-app support ticket system for the fastest response. Go to Settings → Support → Submit Ticket. Choose "Bug Report" or "Feature Request" as the category. Include as much detail as possible, and our team will respond promptly.
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Is my data secure and private?
Absolutely. We use end-to-end encryption for sensitive data, secure password hashing with Argon2, and never share your personal information with third parties. Your lock configurations and activity remain private. Read our
Privacy Policy for full details.
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How do I delete my account?
You can delete your account from Settings → Account → Delete Account. This will permanently remove all your data including locks, history, and personal information within 30 days. Make sure to unlock any active locks before deletion.